Maid This Way Terms of Service

 

  1. Payments: For your convenience, Maid this Way accepts the following forms of payment: Visa, Visa Debit, MasterCard, American Express, Cash, Cheque, E-transfer and Electronic Funds Transfer (EFT).
  2. Residential Services: Payment is due in full at the time of service. We have a “No Payment/ No Clean” policy and we may not provide cleaning services if payment is not present or you are behind on payments. First time & one-time cleaning require pre-payment. If leaving cash or a cheque, please leave payment on the kitchen counter inside a clearly marked envelope and make cheques payable to Maid this Way. 
  3. Commercial Services: Charges on your account are due and payable in full from the date of your bill. If you are paying by mail or through a financial institution, please allow adequate time for your payment to reach us before the required payment date. You are responsible for all charges on your account. We have a “No Payment/ No Clean” policy and we may not provide cleaning services if you are behind on your payments.
  4. Late Payment Charges: Payment of the amount due on your account is due by the specified required due date. Late payments will be subject to a late payment charge of 3% per month. This late payment charge will accrue on a daily basis and will be calculated and compounded monthly on the outstanding amount (42.58% per year) from the date of the first bill on which it appears until the date we receive that amount in full. You agree that we can charge any unpaid and outstanding amount, including any late payment charges, on any pre-authorized payment method on your account (e.g., a credit card or bank account withdrawal). Late payment charges from the previous invoice(s) will be appear on the next invoice. If a cheque is returned for NSF, there will be an additional charge of $35.00 and services will be suspended until full payment has been received. Repeatedly not leaving a payment may result in termination of our services. Please note: All initial deep, one-time, move in/out and seasonal cleanings are priced at a flat rate. 
  5. Collections: In the unfortunate event that we are unable to collect on past due payments, accounts will be forwarded for collections.
    If your account has an unpaid final balance, then we may assign your account to a collection agency.
  6. 24 Hour Guarantee and Refunds: We want you to be 100% satisfied! If at any time there is a legitimate concern in regard to your cleaning, you must call our office within 24 hours of the cleaning. Though we do not offer refunds, if we are contacted within 24 hours, we will gladly return to re-clean the area(s) of concern. Please note there are no refunds for gift certificate purchases. 
  7. Cancellation Policy and Skipped Cleans: While we understand that unexpected things may come up, we kindly ask that if you need to cancel, skip, or reschedule a cleaning, you notify us 24 hours before your scheduled day.  However, if we receives less than 24 hours’ notice, a cancellation fee of 50% of your cleaning price will be applied to your account. Moreover, If  we cannot access your home due to a lockout, it will be necessary for us to charge the full price of your cleaning. To ensure that all your needs are addressed, please correspond all requests and changes directly to Client Services: (705) 770 – 1065. Please do not communicate these important details with your cleaners. If for some reason you wish to terminate service, please contact our office.
  8. Price Increases: We reserve the right to adjust client rates at any time. You will be notified 30 days prior to any price increases. As the needs or conditions of you home changes you may receive a price increase. Prices for your regular maintenance cleaning are guaranteed for the duration of 12 months. If a client discontinues and reinstates service with Maid this Way after a period of 3 months the original price is not guaranteed, and a new rate may be given. 
  9. Tipping: While tipping is not required, it is a powerful way to express gratitude to your service provider. Remember, your appreciation need not be monetary. A personal note from you expressing your gratitude for their service can mean a great deal. If you would like to leave a tip for your cleaners, please place it outside the sealed payment envelope with a note, making it clear that it is a tip for them. 
  10. Privacy and Confidentiality: Maid this Way and its employees will not share your personal information with anyone.
  11. Keys: We take extreme measures to protect entry keys entrusted with us. We assign every customer key a security code and store it in a key safe. No identifying information is ever put on any key. If we were to misplace your key, we would pay to have your home re-keyed. A document will be provided to you indicating that we are in possession of your key. All keys are immediately returned upon termination of service. However, for your safety, we do not return keys by mail. Customers must call Client Care to arrange pick up their key. Please note that photo id is required before a key will be released. If you decide not to issue a key to Maid this Way, and no one will be home during the cleaning, you may choose to leave a door unlocked or place a spare key in a secured place for the cleaners to gain access to your home. In this case, you release Maid this Way of any liability that may arise from any damages or theft to your home as we cannot guarantee that we are the only ones who will have access to your home that day. The Key Release of Liability document will be provided to you indicating that we are not in possession of keys to your home.
  12. Alarm System: If your home has a security system, please inform us how you want to handle it. Notably, it is not necessary for you to disarm your alarm systems on the day of our cleaning. If you contact your alarm company, they can assist you in programming a code that is unique to our company, which can then be provided to our office. Security and safety of your home or business is priority at Maid This Way, our employees are sensitive to security and access procedures. As a part of our policy, we lock the door while we are cleaning and do not allow access to unknown persons. Therefore, please do not rely on us to let in workmen during the time we are in your home. 
  13. Pets: We respect that your pets are members of your family. However, if your pet is afraid of vacuums, is territorial or rough and will not allow us to do our work, we may suggest that they be placed in areas that we are not working in (i.e. garage, kennel, etc.). We will not pick up pet droppings. This includes cleaning of litter boxes and dog kennels.
  14. Arrival Time/Hours: Our hours of operation are from 9:00 am to 4:30 pm. While we are unable to guarantee an exact arrival time, we can provide you with a 30-minute to 1-hour window of our estimated arrival time. Several factors, such as cancellations, lockouts, weather conditions, or customers adding services, can affect our schedules. Nevertheless, we strive to meet your cleaning needs with respect to arrival times.Leaving a key with Maid This Way is the most efficient way to provide us with access to your home. If you prefer to wait for us to arrive, we respectfully request that you are home during the estimated window of time to let your cleaners in. If no one is home or we are turned away for any reason, a cancellation fee will be charged (see Cancellation Policy).
  15. Limitations/Disclaimers: Our employees are very important to us, and we are very serious about keeping them safe.
    1. We do not climb higher than a 2-step ladder
    2. We do not move furniture or move anything heavier then 35lbs but will try to reach a visible place with an extension duster and or vacuum.
    3. If an area in the home is considered or has the potential to be considered a biohazard, that are will not be cleaned. (Including but not limited to: Vomit, blood, human/ animal excrement, bodily fluids, emptying/ cleaning cat litter boxes)
    4. If you would like us to clean behind appliances like a refrigerator, oven or large sofa, please move it prior to the cleaning to allow access to the desired area.
    5. If an employee feels that their personal safety is in danger (someone in the home is intoxicated, vicious animal not contained, etc.), and the employee leaves the job site, the client is still responsible for the full cost of the job. We will attempt to reach you by phone if this situation should arise.
    6. To optimize your cleaning, it is to the client’s advantage to have clutter picked up as much as possible, allowing us to access all areas efficiently. At Maid This Way, we provide light straightening of the areas that we clean. However, if such areas or surfaces are cluttered at the time of cleaning, your team will clean around those areas, and you will be notified. 
  16. Insects: Insect infestation can be a problem and may prevent us from completely cleaning your home. If an infestation of ants, termites, roaches, fleas, etc., are encountered, we will not clean or vacuum the area. Please do not expect us to clean up dead insects that you’ve sprayed (i.e. ants, etc.). We will leave you a note or call you regarding the problem.
  17. Distractions: It is important for us to have access to every area of your home that we will be cleaning. In doing so, we need to work freely and without distractions. Excessive visiting with your cleaner (beyond cleaning instructions) prevents them from being 100% focused. Every effort is made to work safely and cautiously, and we cannot assume liability for injury to others. In order to prevent safety hazards (tripping over buckets, caddies, vacuum cords, etc.), we kindly ask that you, your children and pets remain out of the rooms that we are cleaning. You may return once we are finished. 
  18. Firearms/Weapons: For our protection and yours, in the unlikely event that you have firearms/ Weapons we ask that they be stored and locked away prior to our cleaning your home. We will not clean any rooms in which a firearm/ Weapon is visibly present.
  19. Wear & Tear: The longer we live in our homes, the more wear and tear builds up in it. Baseboards, bottom of showers and tubs, mold/mildew, excessive water spots and soap scum on glass shower doors, worn flooring (wood floors may need to be refinished) grout lines, window tracks, etc. are all areas where wear and tear will have an outcome on the final look of the cleaning. These areas may take more than one cleaning to improve in appearance or may not come clean at all. While we do offer to dust your blinds, excessive build up on blinds and shutters may require that you contact a professional blind cleaning company. We cannot be held liable for blinds/shutters, etc. that do not come 100% clean.
  20. Damages: Accidents do happen. If we are responsible for damages to your home or items in your home, we will leave a note for you and place a follow up call. We make every attempt to repair, replace or pay for any items that we have damaged. We will assume no liability for items not secured in a proper manner (example: heavy pictures hanging from thumb tacks, not anchored properly to walls, etc., pre-existing damages, scratches, dings in windows, paint, furniture, floors, walls, etc. Items of monetary or sentimental value should be put away on the day of cleaning and/or cleaned by home owner. All surfaces (i.e.: Marble, Granite, hardwood floors, etc.) are assumed to be sealed and ready to be cleaned without causing harm/damage when common cleaners are used.
  21. Release of Liability: Should you decide you would like us to clean items of monetary or sentimental value, items within curio cabinets, etc., the following will apply: Client hereby releases Maid this Way from all liability arising out of cleaning these item(s), and the client understands that he/she is completely responsible for repairing or replacing any damaged item(s), even if an employee of Maid this Way may have caused the need for repair or replacement.
  22. Quality Control: Striving for a PERFECT 10 in both quality and customer service is our goal. With that in mind, you will receive calls or emails after some of your cleanings. Please let us know how we performed, as constructive criticism refines us. We are committed to being the best.!
  23. Employee Solicitation: By entering into an agreement for services, you agree not to solicit for hire any staff member introduced to you by Maid this Way for any cleaning-related services.